Welcome to the Moi Beauty Frequently Asked Questions page — your go-to resource for quick, clear answers. Here, you’ll find helpful information about orders, shipping, returns, product details, and more.
Our goal is to make your experience smooth from start to finish. Whether you’re wondering about delivery times, payment methods, or how to choose the right shade, we’ve gathered everything you need in one place.
If you don’t see your question answered, our support team is always ready to assist you personally — because your satisfaction is at the heart of what we do.
At Moi Beauty, we believe that beauty should be simple, transparent, and enjoyable. Explore our FAQ section to get the information you need and keep glowing with confidence.
Shipping & Returns
How do I qualify for free shipping?
How do I qualify for free shipping?
Standard Shipping is free on all U.S. orders that meet the minimum purchase value of $35 before taxes. You can easily verify your eligibility by checking the order subtotal during checkout.
What is the estimated shipping?
What is the estimated shipping?
Shipping time begins once your order has been shipped. Estimated delivery times by region are as follows:
- U.S. Standard Shipping: Typically arrives within 4–6 business days after your order has shipped.
Please note:
- Orders placed after 12 PM PT (Monday–Friday) will begin processing the next business day.
- Orders placed on weekends or holidays will process the following business day.
- During high-order volume periods, processing and delivery times may be slightly delayed.
We appreciate your patience as we carefully prepare and deliver your Moi Beauty order with care.
How can I start a return?
How can I start a return?
We’re sorry to hear your Moi Beauty product didn’t meet your expectations.
For hygiene reasons, we cannot accept returns or exchanges on used or opened cosmetics.
- Damaged or incorrect orders: Please contact us within 7 days of delivery. Email us your order details at trymoibeauty@moibeauty.us and we’ll make it right with a replacement or refund.
- Unopened products: Returns are accepted within 14 days of receipt. Email us your order details at trymoibeauty@moibeauty.us
My Order
My order is Missing!
My order is Missing!
Oh no! please contact our support team for assistance trymoibeauty@moibeauty.us
How do I change or cancel my order?
How do I change or cancel my order?
In an effort to ship your products as quickly and efficiently as possible, we begin processing your order immediately after it’s placed. Unfortunately, we’re unable to cancel or make changes once an order has been submitted.
How can I find the status of my order?
How can I find the status of my order?
You can easily track your current order and view your full order history by visiting the Order Statuspage under‘My Account’.
Where can I track my order?
Where can I track my order?
As soon as your order ships, you’ll receive a shipment confirmation email with your tracking numberand carrier details.
My order is missing an item, what should I do?
My order is missing an item, what should I do?
Please contact us right away at trymoibeauty@moibeauty.us
My item(s) arrived damaged, what should I do?
My item(s) arrived damaged, what should I do?
Please contact us right away at trymoibeauty@moibeauty.us
Allergy
Help! I had an allergic or other adverse reaction. What should I do?
Help! I had an allergic or other adverse reaction. What should I do?
If you experience any allergic or adverse reactions to our products, please seek medical attention immediately and contact your healthcare provider.If it is an emergency, call 911 without delay.
Caution: Products are for external use only. Keep out reach of Children. Discontinue if irritation occurs.
To report an adverse reaction, please reach out to contact@gcrs.co.uk